Get Satisfaction is people-powered customer service for everything. It's a Web service that uses "community-sourcing" to provide better support for products and services, with or without company involvement. By empowering customers and fostering open conversation, Satisfaction frees companies from repetitive support tasks, while helping them build more meaningful relationships with customers. Other investors include O'Reilly Alphatech Ventures, SoftTech VC and a number of influential angels.
Fix Your First Impression
January 27, 2012Get Satisfaction Works To Make Customer Support Less Robotic
December 2, 2011Introducing Get Satisfaction Mobile
November 16, 2011Get Satisfaction Gets $10 Million To Grow Its Community Support Network
August 3, 2011Get Satisfaction Upgrades Social Customer Support Forum On Facebook
June 24, 2011Get Satisfaction Reports Record Growth, Expansion into Salesforce.com & Facebook and a VP of Sales
January 18, 2011Get Satisfaction and GoodData Team Up to Transform Social Engagement Metrics
October 18, 2010Get Satisfaction Raises $6 Million For Customer Support Forums
September 14, 2010New Developments at F8 Means FaceBook Needs GetSatisfaction.com’s Involver Solution
April 23, 2010Get Satisfaction Connects Customer Support and the Social Web
April 22, 2010Get Satisfaction’s Google Apps Integration Enables Social Business Collaboration
March 18, 2010Get Satisfaction Now Customer Support Tool for Brands Using Facebook, Google
March 10, 2010Get Satisfaction Announces New Offerings for Small and Medium Businesses
March 2, 2010Mint.com Users Have a New Way to Get Satisfaction
February 22, 2010Making Cents of Social Media Tools
February 5, 2010Customer service, Get Satisfaction
February 5, 2010Customer Service, Get Satisfaction
January 27, 2010Get Satisfaction Raises $2.3 Million In Ongoing Funding Round
January 13, 2010Get Satisfaction and CustomWare Team Up to Integrate and Collaborate on Salesforce AppExchange
October 22, 2009Harnessing the Wisdom of Crowd
August 26, 2009Zendesk and Get Satisfaction Come Together to Deliver Social CRM
July 10, 2009Get Satisfaction gets new CEO and funding, amid growth
February 17, 2009Get Satisfaction. Turning customer service on its head.
August 15, 2008Fast Company: Does a New Website Hold the Secret to Great Customer Service?
April 29, 2008NY Times: On the Internet, Everyone Can Hear You Complain
February 25, 2008TheDeal.com - Satisfaction’s users and traffic doubling each month, launching API soon
January 11, 2008@JohnBrea we're taking a look at this, and we'll let you know as soon as we find out more.
June 11@gandalfar we're starting a blog redesign, & in prep, moved to WP3.0 Beta. Seems to have b0rked the RSS feed. Any suggestions?
May 25@postpartumprogr I'm sorry to hear that! If you'll send me the URL to your topic, I'll take a look right away.
May 19@MartinPlante we just redid the homepage (sweet!) and just overlooked that - thanks for the heads up!
May 18@gamershots drop me a note at ginevra {at] getsatisfaction.com and I'll get you sorted out. Sorry to hear you're having trouble!
May 3@GlennDCitrix you bet! We'll have a recording of all Community College courses. Distance learning. :P
April 28Community College starts today! Join us in 30 minutes for our first class: "Setting Your Community up for Success" -- http://bit.ly/cMfeHy
April 28@mitchellharper Just contact us at sales [at] getsatisfaction [dot] com and we'll get you all set up!
April 20@conradlisco @miz_ginevra, an employee of Get Satisfaction, just replied to your tweet on GetSatisfaction.com: http://gsfn.us/t/zcwo
April 14One Tweet to rule them all! We've streamlined our Twitter accounts @GetSatisfaction. Follow us there!
April 14View More
Forrester: Enterprise Social Software Market Sizing
Forrester recently released a report that, among other things, forecast the size of the enterprise social software market to grow to $6.4b in 2016. Here is a link to the original ...
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Mobile Support is Here!
Whew! Our non-stop hit parade of new features continues: Introducing Get Satisfaction Mobile! Get Satisfaction puts you where your customers are – and increasingly, your customers ...
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In Good Standing: Corporations With the Best Reputations
Despite bitter lawsuits and a slumping economy, Americans are slowly regaining trust in big brands. The 2011 Harris Interactive Reputation Quotient Study measured the perception ...
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Get Satisfaction: Strategic Account Executive
Get Satisfaction: QA Engineer - Technical
Get Satisfaction: Mid-Market Account Executive
Get Satisfaction: Freemium Marketing Manager
Get Satisfaction: Enterprise Account Executive
Get Satisfaction: Director of Engineering
Get Satisfaction: Customer Support Specialist
Get Satisfaction: Community Support Manager
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164 South Park
San Francisco, CA 94107
