Taking cities' 311 Hotlines to Version 2.0 got PublicStuff off the ground. Now the company's launching a set of new tools to make it even easier for citizens to talk to local government and make their communities better.
Graffiti, potholes, gushing fire hydrants, even that weird gassy smell wafting from the sewer just got easier to report, thanks to a host of new tools from PublicStuff.
If you don’t know them yet, the three-year old New York City-based PublicStuff is a digital communications system for residents and local governments that’s designed to facilitate reports like those, as well as provide access to city services. Think of it as 311 version 2.0.
So far, over 200 cities are using the platform, but residents of any municipality can download the app for free and plug in their request, which PublicStuff will route to the appropriate city agency. CEO Lily Liu tells Fast Company she hopes the new features take PublicStuff beyond resolving inquiries about trash pickup or alternate side of the street parking and into motivating residents to get more involved in improving their communities.
Cities spend a lot of time and resources developing help lines and community management systems. If you live in New York, you've undoubtedly seen its multi-million-dollar 311 system for connecting the public with government services.